Terms of Service
This legal notice regulates the allowed usage of the website catarinamartins.com as set forth below:
- Catarina Martins, the "Vendor," offers products exclusively to end-users and "consumers" on catarinamartins.com.
- A "Consumer" is an individual making purchases for personal use, not business or professional purposes. Non-consumers are advised against making purchases on catarinamartins.com.
- Catarina Martins reserves the right to decline orders not meeting the "Consumer" criteria or the established terms and conditions.
- These terms solely govern orders between consumers and the Vendor on catarinamartins.com.
- Consumers must provide accurate contact information and grant consent for necessary communications.
How to Order:
To place an order on catarinamartins.com, you need an email account and a web browser configured to accept cookies and pop-ups, ensuring a seamless browsing experience.
Ordering from the Catarina Martins Online Shop is a breeze:
- Select your desired products.
- Add chosen products to your cart.
- Complete the purchase.
- Choose delivery and billing options.
- Select a payment method.
- Review your order.
- Proceed to payment and confirm your order.
An order confirmation will be sent to your email. We recommend printing or saving it for reference.
We reserve the right to decline or cancel orders, even after automatic confirmation.
The Vendor may not process orders without guaranteed payment, incomplete or incorrect orders, or when products are no longer available. In such cases, you will be notified by email that the sales contract has not been executed, with reasons specified.
If products in the online shop (catarinamartins.com) are unavailable at the time of your last access or when we receive the order, we must inform you of their unavailability within 30 days of order receipt. If an order has been placed and payment made for unavailable items, a refund will be issued for those items.
Right to Decline Orders or Cancel Purchases
Catarina Martins retains the right to refuse any order for various reasons. We also reserve the right to cancel a purchase (even after acceptance) in the following situations without incurring liability for damages or costs:
- Product unavailability (with refunds issued).
- Inaccurate or unverifiable billing information.
- Orders flagged as incorrect or potential fraud by our Security Systems.
- Non-receipt of payment within 5 days of order acceptance.
- Belief that the customer is under 16 years of age.
- Suspected reselling of products.
- Unfeasibility of delivering to the provided address.
- Data Verification
Upon receiving your order, we may conduct verification checks, including address validation, credibility assessment, and fraud detection. For fraud detection, we use partially automated checks to identify and filter unusual or suspicious transactions. Any suspected fraud will be investigated and may lead to legal action if necessary. By confirming your order, you agree to these conditions.
Warranties and Product Prices
- Payment Methods
Available payment methods can be found in the Help/FAQs section on the site. We exclusively accept the listed payment methods. Attempting other payment methods beyond these may result in payment loss or other damages for which we cannot be held responsible.
- Payment Processing
For Credit Card payments, the due amount is deducted from your account when your order departs from our warehouse. All payment details, such as card number and expiry date, are transmitted securely to the remote electronic payment service provider, ensuring third parties cannot access this information.
Catarina Martins will use this information solely for purchase procedures, refunds in the case of returns, and reporting fraud to the authorities. The purchase price and shipping costs, as indicated in the order form, will be charged to your account upon product shipment.
The catarinamartins.com store employs advanced encryption technology to ensure security. Your payment information is encrypted from input until transaction processing and is not stored on a public server. However, while encryption software is used, it's important to note that the security of information and payments transmitted over the Internet or via email cannot be guaranteed.
Catarina Martins is not responsible for any damages resulting from the use of electronic communication, including potential issues like delivery delays, interception or manipulation of electronic communications by third parties, or transmission of viruses via computer programs used for communication.
If you opt to pay via ATM Reference, we will process your order upon payment receipt, which may take several days. If payment is not received within three calendar days from order placement, Catarina Martins reserves the right to cancel the order. Payments are only processed if the invoicing information can be verified.
Reservation of ownership
Catarina Martins owns the company's products until it has received full payment for all these products.
- Product prices displayed on the site include Value Added Tax (VAT), while shipping fees are charged per order, the exact cost of which depends on the delivery location.
- All prices are stated in euros, and altering the delivery country may affect prices due to varying shipping expenses.
- Your Total Price The total price in the final checkout includes taxes and shipping fees. Prices are confirmed at the time of order, and you can save or print this confirmation for future reference. Please make payments for individual orders only in the exact amount as specified in the order confirmation.
- Price Changes Product prices on the site are subject to modification, and Catarina Martins reserves the right to alter prices without prior notice. The prices at the time of purchase apply to that specific transaction.
- Price Errors Although we update the website meticulously, there may be occasional price errors. Catarina Martins is not obliged to fulfill offers and may cancel an order if such an error occurs.
Quality and Warranty
Please be aware that product images and colors on the website may slightly differ from the actual appearance due to variations in Internet browsers and monitors.
Hygiene products come with a protective paper sheet, which should not be removed if you plan to return the product. Catarina Martins may refuse returns of hygiene products that lack the protective sheet or have been altered or damaged.
Promotional Codes and Discounts
When used as per guidelines, a promotional code offers users the opportunity to benefit from a promotion or discount related to specific products or a group of products during the specified period linked to the promotional code or campaign.
- Promotional codes are exclusively applicable to online purchases made on the site. Selling, exchanging, or donating a promotional code is not permitted. Customers with promotional codes cannot post or share them on public platforms for sale, donation, or exchange, and promotional codes cannot be used for commercial purposes.
- Promotional codes are associated with the Catarina Martins brand and cannot be used with other brands, companies, or names. They must not be used in an illegal, abusive, disrespectful manner, or in any way that could harm Catarina Martins' reputation.
- Each promotional code is valid for one use per product and order and cannot be combined with other promotions or special offers.
- Promotional codes hold no cash value.
- Catarina Martins is not obligated to reissue or refund promotional codes. In cases where reissuance or refund is considered, you must retain a copy of your promotional code; otherwise, it cannot be reissued or replaced in the event of loss.
- If Catarina Martins reissues/refunds a promotional code, the discount amount may only be applied to a purchase equal to or exceeding the value of the initial purchase that earned the discount/promotional code.
- Catarina Martins retains the right to promptly invalidate a promotional code if there are suspicions of its misuse, unauthorized use, or violations of the above-mentioned conditions.
Catarina Martins is responsible for damages incurred by the Customer only if they result from breaches of Catarina Martins' contractual obligations or applicable legal regulations. Regarding damages linked to website activities, Catarina Martins' liability is limited to:
- Damage to Catarina Martins products or other materials.
- Reasonable and verifiable costs incurred by the customer to determine the cause and extent of compensable damages. The maximum compensation, if applicable, is limited to the price of the affected products.
Catarina Martins is not responsible for damages caused to third parties by product usage or customer misuse, and also not accountable for damages arising from incorrect website information.
If a Customer experiences damages due to gross negligence or intentional misconduct by Catarina Martins, the limitations in this article do not apply.
These general conditions, along with any disputes related to them, such as their validity, site usage, or purchases made therein, are governed by Portuguese law.
Amendment of Terms & Conditions
Catarina Martins reserves the right to modify these Terms & Conditions at any time. Users are bound by the principles and the Terms & Conditions in effect at the time of their order, unless required otherwise by law or competent authorities.
Information on the Site
While Catarina Martins takes great care with its website, the information, text, graphics, media, and other services may contain errors, be incomplete, or inaccurate. Catarina Martins is not liable for any damages resulting from website use or inability to use it, including damage from viruses or information inaccuracies, unless such damage results from willful misconduct or negligence on the part of Catarina Martins.
Trademarks and Website Copyrights
All brand names, product names, and titles featured on the site are either trademarks or registered names belonging to Catarina Martins or registered trademarks and names of other rightful owners.
Users and customers are not permitted to use or replicate these trademarks or registered names, as it would infringe on the rights of the owners.
The site's design, text, documents, media, music, and other services, as well as the site's selection and organization, including all software compilations (including applets) and materials, are the property of Catarina Martins and its suppliers.
Users and customers are only authorized to electronically copy and print sections of the site when necessary for placing an order or using the site for purchasing.
Users and customers may not use the site or its contents for any other purposes, including reproduction for purposes beyond those mentioned, modification, distribution, or republication.
Alternative Dispute Resolution
For all consumers, there are official bodies available to assist in resolving or guiding disputes. The Online Dispute Resolution website is an official platform established by the European Commission, dedicated to helping consumers and traders settle disputes out of court. You can access it here: ODR Platform
Clients who qualify as consumers under Law 144/2015 and have entered into purchase, sale, and/or service contracts have the right to seek assistance from official entities to resolve conflicts related to these contracts, in addition to pursuing legal action if needed. You can find an updated list of Alternative Dispute Resolution entities, as per article 17 of Law No. 144/2015 dated 8 September, on the Consumer Portal, accessible via www.consumidor.pt. For more details, please refer to Law 144/2015. To address disputes arising from online purchases, you can utilize the "ODR Platform - Online Dispute Resolution/RLL," an EU-established resolution system.
In any case, you may contact one of the centres below.
Alternative dispute resolution entities
CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Centro de Informação de Consumo e Arbitragem do Porto
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave
European online platform for resolution of disputes
If you wish to use information or materials from the site, you must obtain prior written permission from Catarina Martins.